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Terms of Business of Chris Myers Heating Engineer

For the purposes of these Terms of Business (hereinafter, “Terms”), “us” or “we” shall refer to Chris Myers Heating Engineer and “you” shall refer to you, our customer. You have requested that we undertake certain works for you and, by allowing us to proceed with those works, you are indicating your agreement to the Terms set out below.  

1.       Estimate

The value of the estimate is what we expect to charge you for the works, based on our initial discussions. In the event of unforeseen circumstances or unexpected issues arising, it may be necessary to review the original price and provide you with a new estimate. You have the right to accept or decline the revised price.

2.       Written Quotation

The written quotation follows the estimate and is the final price for the works discussed, including labour and materials, additional costs including expenses (if any) and tax. Any subsequent variation to the works (including, without limitation, if you change the scope or if unforeseen circumstances or unexpected issues arise) will likely result in a new or revised written quotation. You have the right to accept or decline the new quotation. Should you choose to decline, all works will cease and, on receipt of our invoice, you must pay in full for all works already completed in accordance with the original quotation.

3.       Client Obligations

(i)         if you and we agree that you will be responsible for providing the measurements for some or all of the materials and/or products needed for the works, you alone will bear the cost of replacing the said materials and/or products in the event the measurements are incorrect;

(ii)        if you and we agree that you will be responsible for providing some or all of the materials and/or products needed for the works, you alone will bear the cost of replacement in the event the said materials and/or products turn out to be faulty and/or unsuitable;

(iii)       you will inform us, prior to the works commencing, of any hazards or potential hazards known or suspected in or around the premises where the works are due to be carried out;

(iv)       you will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions and licences, if any, have been obtained in advance of the works commencing;

(v)        you will ensure the safe and secure storage of any materials and/or equipment left (with your permission) at the premises during the works, and will be accountable to us for any loss of or damage to such materials and/or equipment;

(vi)       without prejudice to 4(i) and 4(ii) below, you will (unless included as part of the quotation) be responsible for any necessary improvements to and/or redecorating of the premises following the completion of the works.

(v )        in the event that you find works unsatisfactory please inform us immediately so we can rectify to acceptable standard. We will not be held responsible for any cost incurred by you carrying out/employing another person to carry out any remedial works, this will also void any and all guarantees.

4.       Supplier Obligations

(i)         we will undertake the works with all due care, skill and diligence, will complete the works within a reasonable time frame, and will ensure that we comply at all times with all applicable laws and regulations;

(ii)       we will take good care of your property, furnishings and wall coverings;

(iii)       we will supply one or more, as necessary, of our dedicated team to undertake the works for you. Unless agreed otherwise, the person(s) supplied will be at our discretion and may or may not be the same as the person(s) who provided you with the original estimate and/or quote;

(iv)        we confirm that we hold, and will continue to hold, a valid and current Public Liability Insurance Policy and, where relevant, Employers Liability Insurance Policy.

5.       Materials and Products

For the avoidance of doubt, all materials and/or products supplied and delivered to you before or during the works shall remain the property of Chris Myers Heating Engineer until the outstanding balance has been paid for in full by you, following receipt of our invoice.  Title to such materials and/or products will transfer to you only when full payment has been received by us.

6.       Force Majeure

Neither party shall be held liable for any delay or failure in fulfilling their obligations under these Terms where such delay or failure results from circumstances beyond that party’s control (including, but not limited to, an act of God, fire, act of government or state, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action or labour disputes of whatever nature, and any other reason beyond the control of that party).

7.       Cancellation

Should you wish to cancel the contract between us in respect of the works, you have (in accordance with the provisions of the Consumer Contract Regulations 2013) fourteen (14) days in which to do so following your acceptance of our quotation.  You are obligated to pay for any services provided to you during this 14-day cancellation period, if any.

8.       Payments

Full payment terms (including, where relevant, interval payments to be made by you) are as set out in the applicable quotation. For the avoidance of doubt, you agree to settle any undisputed invoice in full upon completion (unless agreed otherwise in writing) and you further agree to pay us interest at a rate of [2]% above the Bank of England  base rate on any payments not settled in accordance with these Terms and the terms of the applicable quotation. We accept bank transfer (prefered), cash, or card payments (we receive a 2% service fee per transaction for this service which passed onto yourself, this is not a ‘charge’)

9.       Guarantees

We pride ourselves on providing the highest standards of work and therefore guarantee most of our work for a period of 12 months from installation date.

Exceptions to this are;

(i) Leaks (supply/heating/waste) that develop after 12 weeks of installation (leaks due to faulty workmanship are/would be identifiable within this period however minor);

(ii) Boiler repairs. Some faults can cause several parts to fail/begin to fail, and even damage newly replaced parts. Additional diagnostics or further parts maybe required.

(iii) Existing plumbing not installed by us. Newer heating systems are usually sealed and under more pressure than older, open vented systems, therefore if/when you upgrade there may be existing fittings that could fail and leak under the higher pressures, while we will rectify any problems encountered, this could carry an extra charge, which will be advised at the time.

10. Complaints

We hope and expect that you will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet your expectations, please do not hesitate to let us know and we will do our upmost to make things right (please also see 3(v)).

Thank you for your business! We very much look forward to working with you